Freshchat ends at the reply. Fasrad captures the lead, drops it in your CRM, and books the call before they close the tab.
When a visitor asks a question, Fasrad replies, captures the lead, drops it in your CRM and books the call before they close the tab.
11pm. A visitor who would've signed leaves a question in the chat, and nobody picks it up until 9am. By then they've found someone who answered. Freshchat is built to manage that conversation: a bot deflects FAQs, a routing rule picks the queue, and a human takes it when they're online.
Fasrad treats the chat as the start of the work. The agent answering the visitor also knows your calendar, owns its own email inbox, writes to your CRM and can call your booking API. So when someone on the pricing page asks whether you handle Shopify migrations, it answers from your docs and asks two qualifying questions. Then it books a 20-minute call into a real open slot and logs the contact without handing off to anyone.
Where Fasrad pulls ahead:
Freshchat is a console for running a 30-seat support floor with SLAs, shift schedules and a deflection dashboard. Fasrad is for the team that wants the chat to act the moment it ends.
Buyers usually compare these adjacent jobs before choosing an AI agent.
Freshchat bots answer and route. Anything that touches your calendar, CRM or email still goes to a person or a separate integration. Fasrad's agent holds those tools itself, so it books the meeting, writes the contact and sends the follow-up in the same conversation.
Yes. It browses your live site and docs, including pages that render with JavaScript, and answers from what it finds. You add the specifics it can't infer. It's useful long before you'd have finished a 200-article knowledge base.
Yes. It creates a structured contact in the built-in CRM with the email, the question and the thread, and can also write the row to a Google Sheet and email you a summary. The lead is filed and the rep is pinged before you'd have read a Freshchat transcript.
Freshchat covers the operations of a big support floor: agent shift schedules, queue routing across dozens of reps, SLA tracking and a deflection-rate dashboard for managers. Fasrad is one capable agent that completes tasks. It turns buying conversations into booked, logged, followed-up leads.
Swap the script tag. Export your Freshchat contacts to a CSV, import them into the CRM, and point the agent at your existing canned answers or help docs so it has your tone and facts. Most teams run both for a week, then drop the Freshchat embed once leads land in the CRM cleanly.
Start with a 7-day free trial. Full access, no card needed. Then $49 per month. It's in public beta, and setup takes about four minutes: paste the script, connect your calendar and tell it how to qualify.