AI customer support for SaaS that reads the account before it answers

Support that knows which plan they're on and why the export is paused

Half of SaaS tickets describe a state. The card declined and exports stopped. The invite never arrived. The API key got rotated, or the webhook quietly stopped retrying.

A bot that only reads your help center can explain what a webhook is. Fasrad's support agent can see that this workspace's endpoint has been returning 502s since Monday, because it checks the customer's account (plan, seats, billing status, recent errors) in your records or straight through your API before it answers.

Then it does the thing. A declined card gets a payment link sent to the billing contact, and the account un-pauses when it clears. A missing invite gets resent. A 'how do I' gets the answer from your docs with the exact settings path, plus a follow-up two days later asking if it worked. A real bug goes to engineering with the workspace, the logs, the failing payload and a repro, and the customer hears who has it and when they'll hear back. It runs in your support inbox and as chat on your site or inside your app, as the same agent with the same memory.

Tickets it closes without a human, and the ones it routes:

• Billing. Declined cards, plan upgrades and downgrades, invoices with the right tax ID and seat changes, done within limits you set.
• Access. Password and 2FA resets, lost invites, SSO questions and role changes, walked through or done and logged on the account.
• How-to. Answered from your docs with the setting's exact location, then checked on two days later.
• Bugs. Reproduced from what the customer sent, filed to your tracker with logs, on-call pinged, and the customer kept in the loop until the fix ships.
• Churn signals. 'How do I export everything' gets a real answer, and you get a quiet heads-up with the account's history attached.

Everything it learns stays with the account. Each ticket is filed in the built-in CRM against the workspace with category, summary, who wrote in and what was done, so the third ticket from a customer reads like it came from someone who remembers the first two.

Rules keep it inside your lines: 'credits over $200 ask me,' 'enterprise accounts always copy their CSM,' 'never promise a ship date.' When a rule fires, you get the prepared action and a button on Telegram.

And if Thursday comes and the customer still hasn't heard about their bug, the agent chases both them and your engineer. A ticket closes when the customer says it's solved.

Related pages in this workflow

Buyers usually compare these adjacent jobs before choosing an AI agent.

• AI Email Support Agent for Your Support Inbox: It reads every email that hits support@, looks up the customer before it writes a word, replies in the thread within minutes, and holds the ones that are yours.
• AI Customer Support Agent: It answers on email and your site, looks up the order, remembers the customer, closes what your rules allow, and hands you the calls that are yours.
• AI SaaS Chatbot for Your Website: It books the demo before they bounce. It reads your docs and pricing and answers the integration question a trial user is stuck on.
• AI Ecommerce Chatbot: It saves the sale before they leave. It reads your product pages and shipping policy, answers the question they’d bounce on, and keeps their email.
• AI Agent with an Email Inbox: Approve, don’t type. It reads every message that lands, decides what needs you, and drafts the replies.
• Crisp Alternative: The same widget on your site, except Fasrad captures the lead, books the call and sends the recap without a human reading the thread.
• Intercom Alternative: Fin replies and hands off the rest. Fasrad captures the lead, writes it to your CRM, sends the follow-up, and books the call with no human needed.
• Tidio Alternative: Same chat bubble. Fasrad qualifies the lead, books the meeting and sends the follow-up before you've read the transcript.

Frequently asked questions

How does it know what plan a customer is on, or why their account is paused?

It looks it up. Point it at your customer records, whether that's a datastore it keeps, a sheet you export, or your own admin API. It reads the account before it answers: plan, seats, billing state, recent errors, open tickets. So instead of explaining what a paused export means, it tells the customer their card was declined on the 12th and sends the link to fix it.

Can it fix billing and access issues, or only explain them?

It fixes them, inside limits you set. It sends payment links, resends invites, resets 2FA through your recovery flow, changes seats and plans, and reissues invoices with the right tax ID, through your API or your billing provider's. Anything over a line you wrote, like 'credits above $200 ask me,' it prepares and holds for your tap.

What does it do with an actual bug?

It first works out whether it is one. It asks for what it needs and tries to reproduce from the account's logs, then files it to your tracker with the workspace, the failing payload and steps, and pings on-call on Telegram. The customer hears who has it and when they'll hear back, and the agent follows up with both sides until the fix ships.

Where does it run: in our app, on the site, or on email?

All of them, as one agent. Drop the chat embed on your site or inside your app, give it your support inbox, and it answers the same customer in either place with the same memory. Telegram and phone are the same agent too.

Will it hallucinate features we don't have?

It answers from your docs and the account in front of it, and when something isn't offered it says 'that's not something we do yet.' You can tell it what's on the roadmap and how to phrase it. Every answer is logged for you to review, and a correction becomes a rule it remembers.

Does it work with our helpdesk and issue tracker?

Yes. It works with Zendesk, Intercom, Help Scout, Linear, Jira and GitHub Issues through their APIs, reading and posting tickets there. It can also run standalone with its own CRM and ticket log if you'd rather not pay for seats. On-call pings go through Slack and Telegram either way.

How much does it cost?

Start with a 7-day free trial. Full access, no card needed. Then $49 per month. It's flat, with no per-resolution fee, per-seat charge or conversation cap, so a good month for signups stays a normal month for the support bill. It's in public beta and takes about four minutes to connect.

AI customer support agents by channel

One support agent that resolves tickets on email, web chat and inside your product. Plain-English rules decide what asks you first.

• AI Customer Support Agent (hub): It answers on email and your site, looks up the order, remembers the customer, closes what your rules allow, and hands you the calls that are yours.
• AI Email Support Agent for Your Support Inbox: It reads every email that hits support@, looks up the customer before it writes a word, replies in the thread within minutes, and holds the ones that are yours.