An AI virtual assistant for the one-person ecommerce store
You ship the orders; it handles the rest — support inbox triaged, suppliers chased, returns and restocks tracked.
It triages the support inbox, chases suppliers, and tracks returns and restocks while you ship orders.
Running a store solo means the inbox is the bottleneck
By Tuesday afternoon you've got 40 unread emails: a customer asking where order #4821 is, a supplier confirming the next pallet of inventory, a chargeback notice from Stripe, two influencers pitching collabs, and a wholesale buyer who wants a quote. None of it is hard. All of it is interruption, and every reply you delay is a refund request that turns into a one-star review.
The agent reads the inbox the way you would. It pulls the order number out of a 'where is my package' email, recognizes a return request, separates a real supplier reply from a cold pitch, and drafts the response in your voice. You skim and send, or let it send the routine ones itself.
It handles the recurring work without being asked:
- Drafts shipping-status and return replies, pulling the order detail straight from the email thread
- Chases suppliers who haven't confirmed a PO, then logs the reply against that supplier's contact
- Tracks open returns and refunds in a sheet so nothing sits past the window
- Sends a daily 8am digest: orders to ship, returns pending, supplier replies waiting on you
- Schedules wholesale and supplier calls into your calendar and writes a one-line prep brief from the thread
It is not a chatbot bolted onto your help desk. It is one assistant with your inbox, your calendar, and your supplier list, set up in about four minutes and working the same day.
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Frequently asked questions
Does it connect to Shopify or my help desk directly?
It works through email and your calendar, not a Shopify API. In practice that's enough: Shopify, your courier, and Stripe all send order, shipping, and dispute notices to your inbox, and the agent reads those threads to act. It does not log into your store dashboard.
Will it send replies to customers on its own?
Only if you tell it to. By default it drafts and you approve. You can set rules like 'auto-send shipping-status replies but never anything about a refund' and it sticks to them.
How does it know an order's status if it can't see my store?
It reads the courier and confirmation emails already in the thread — tracking numbers, 'shipped' notices, delivery exceptions — and pulls the answer from there. If the info isn't in any email, it flags the thread for you instead of guessing.
Can it handle suppliers in another language?
Yes. It reads and drafts in the language of the thread, so a reply to a supplier in German or Mandarin stays in that language and your customer replies stay in theirs.
What about chargebacks and disputes?
It recognizes a Stripe or PayPal dispute notice, pulls the order and shipping proof from the related emails into a sheet, and flags it as time-sensitive in your digest. It won't submit evidence for you — that's your call — but it assembles the file.
How much does it cost?
$49/month or $490/year — cancel anytime. It's in public beta, setup takes about four minutes, and you connect a real inbox and start the same day — no contract.
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